Terms of service

Account and access

Keep your account and sending credentials secure. Verify your email and sending domain, and complete review before sending beyond T0 restrictions. We do not promise a review completion time.

Plans, balance and charges

Monthly fees auto-renew from your USDT balance on your subscription date. Failed renewal starts a 3-day grace period: no new included emails, all sending charged at the overage rate. Upgrades charge the monthly fee difference immediately; downgrades and cancellation start on the next renewal date. Monthly fees and unused included emails are non-refundable. Usage counts per accepted recipient when the platform accepts the message. Bounces are not refunded. Suppressed recipients are not charged. The balance does not expire. Early-access USDT top-ups are credited manually. Minimum top-up: 20 USDT. Contact us before payment.

Service availability

The service is provided as is. Acceptance by the platform is not a guarantee of delivery, inbox placement or uninterrupted availability. Sending limits and account status depend on review, sending health and acceptable use.

Refunds

You can request a refund of unused balance by writing to us from your account email. We send the refund in USDT to a wallet address you confirm, minus the network fee. Monthly fees are non-refundable. Charges for recipients the platform has accepted are not refundable, including bounces. Balance is not refunded to accounts suspended for abuse or a breach of the acceptable use policy.

Suspension

Abuse or a breach of the acceptable use policy may lead to suspension and clearing of queued messages.

Governing law and disputes

These terms are governed by the laws of Singapore. Contact us first about any dispute so we can try to resolve it within 30 days. If it is not resolved, the courts of Singapore have exclusive jurisdiction.

Contact: postmaster@fays.si